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Enhancing customer experience and reducing support costs with an OpenAI-driven virtual agent

Enhancing customer experience and reducing support costs with an OpenAI-driven virtual agent

by Ranjit Nair | Dec 1, 2025 | Insight

3-minute read Snapshot A major U.S. telecom provider partnered with Logic20/20 to modernize its digital customer support and create a more natural experience across chat and voice. Building on nearly a decade of collaboration, we helped our client move from...
From complexity to clarity: How consolidation drives enterprise agility

From complexity to clarity: How consolidation drives enterprise agility

by Patricia Evanno | Apr 8, 2025 | Insight

7-minute read Quick summary: Consolidating fragmented platforms and siloed processes is essential for organizations aiming to unlock sustained agility, efficiency, and growth. Fragmented processes and disconnected technologies can quietly sabotage an...
Case study on change management: Enhancing it with co-creation

Case study on change management: Enhancing it with co-creation

by Aladia Gan | Jul 30, 2024 | Insight

5-minute read Quick summary: A real-world example of how co-creation enhances adoption and utilization of new technologies, resulting in higher engagement, enhanced user satisfaction, and increased efficiency The average organization, according to Gartner, has gone...
Optimizing deal-based compensation for a global sales force

Optimizing deal-based compensation for a global sales force

by Marc Tausend, Griffin MacConnell | May 11, 2023 | Insight

4-minute read Snapshot A global technology enterprise sought to streamline and automate their complex system of deal-based compensation for a worldwide force of field sellers. Logic20/20 helped them achieve their goals by • Delivering and owning an Azure-based deal...
Building a streamlined global marketing organization

Building a streamlined global marketing organization

by Philip Leander | Oct 11, 2022 | Insight

5-minute read Snapshot When a global technology company needed to streamline and optimize their commercial digital marketing operations, they turned to Logic20/20. Our team eliminated barriers to knowledge sharing and implemented a solution that ensures seamless...
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solutions@logic2020.com

(206) 576-0400

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1501 1st Ave South, Suite 310

Seattle, WA 98134
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