Analytics trends in 2021: what to expect

Analytics trends in 2021: what to expect

by | Jan 5, 2021 | Insight

5-minute read 2020 was a pivotal year in many ways. We all learned a lot about coronaviruses, public health policy, and even ourselves as we dealt with lockdowns during the COVID-19 pandemic. As we look at analytics trends in 2021, the impact of what we have...
Technology Tools for Enhanced Customer Service

Technology Tools for Enhanced Customer Service

by | Nov 17, 2020 | Insight

6-minute read Consumers’ expectations of the customer service experience have been rising steadily for the past several years—and the escalation continues. In a recent survey by Microsoft, 55 percent of consumers said they have higher expectations of customer...