Virtual Agents in Customer Service: Managing Costs

Virtual Agents in Customer Service: Managing Costs

4-minute read Every year, businesses spend about $1.3 trillion addressing the 265 billion customer service requests that flow into contact centers—an average of 726 million per day. Since AI in customer service lowers costs, implementing AI-driven solutions can make a...
Technology Tools for Enhanced Customer Service

Technology Tools for Enhanced Customer Service

6-minute read Consumers’ expectations of the customer service experience have been rising steadily for the past several years—and the escalation continues. In a recent survey by Microsoft, 55 percent of consumers said they have higher expectations of customer...
Enhancing Customer Service with Virtual Agents

Enhancing Customer Service with Virtual Agents

3-minute read Quick summary: How customer service AI in the form of virtual agents for customer service that benefit customers, customer care agents, and the business. Note: This article is an update to “Using conversational AI to improve your business”...
How process mining accelerates RPA implementations

How process mining accelerates RPA implementations

As robotic process automation (RPA) continues to attract attention for its cost-saving and productivity-boosting benefits, more organizations are realizing that RPA implementation is one part of a larger automation journey. To gain the process intelligence needed for...